Technical Support

The video link is no working or the video is not playing during the broadcast. What do I do?
Thank you for tuning in to watch the broadcast! I am sorry for the difficulties you are experiencing. First, let’s have you refresh your page. If you came t...
Mon, 7 May, 2018 at 8:35 AM
The Sound is not working, how do I get the sound to play?
Here are a few suggestions, which are common fixes for your audio/sound problem and are based on troubleshooting solutions found through research. 1.Sound ...
Mon, 7 May, 2018 at 8:37 AM
How do I download the MP3 files onto my computer? (MEMBERS ONLY)
You will find the MP3’s in your members area, under the video on each speaker page. Please right click on the "Download MP3" link, instead of clic...
Mon, 7 May, 2018 at 8:39 AM
When I try to download the MP3’s what I am getting are M4a files instead. What is the M4A audio?
Here's a note to explain M4a audio, which is taken from DVD Soft Website (http://www.dvd-creator-converter.com/tutorials/convert-mp3-to-m4a.html). ...
Mon, 7 May, 2018 at 8:41 AM
How do I clear my Internet Browser’s Cache, Cookies and History so I won’t have an error while watching the videos?
In reference to the information found at https://kb.iu.edu/d/ahic " In most computer-based web browsers, to open menus used to clear your cache, c...
Mon, 7 May, 2018 at 8:44 AM
Video is not working? Buffers every 30 seconds?
It is typically due to an outdated flash player.  Please review your version and update if necessary from Adobe: https://get.adobe.com/flashplayer/ ...
Mon, 7 May, 2018 at 8:46 AM